Terms & Conditions

Last updated: 29 October 2026

Foglal is operated by K M X Labs for Software Publishing, a sole establishment registered in the State of Qatar under Commercial Registration No. 246584 (Doha, Qatar).

These Terms apply to your use of the Foglal app. When you create an account you are asked to accept them and our Privacy Policy; the service cannot be used without that acceptance.

1. Description of service

Foglal is a technology platform that connects customers with women's beauty service providers in Qatar — salons and home-based businesses holding a commercial registration — to browse services and book appointments at the provider's premises or at the customer's home (home service) where available.

The provider performs the beauty service and is responsible for it. Foglal is a technical intermediary that only facilitates the booking and does not provide beauty services itself.

2. Eligibility and account

• You must be 18 years or older.
• You agree to provide accurate information and to keep your account secure.
• Sign-in is via your phone number and a verification code, or via email and password.

3. Bookings

When you book, you send a request that the provider confirms; the confirmation appears in the app. Available times reflect the provider's and staff's schedules. You are responsible for the accuracy of your booking details.

4. Home service

• Home service is offered by some providers within the areas they set, and a home-service fee may apply; it is shown before you confirm.
• You must give an accurate address, be present at the appointment time, and provide a suitable and safe place for the service.
• The provider alone is fully responsible for its staff, their conduct and their equipment, and for any damage, loss or injury arising while the service is performed at your home. Foglal bears no responsibility for this.
• You can report any complaint to us; we will follow it up with the provider and may suspend the provider's account.

5. Cancellations and no-shows

• You can cancel free of charge in the app up to one hour before the appointment.
• Cancelling within the last hour is a late cancellation; not attending without cancelling is a no-show.
• Each late cancellation or no-show adds a warning to your account. After three warnings we may suspend your account and block new bookings. You can appeal by contacting us.
• Details are in our Cancellation Policy.

6. Prices and payment

You pay for the service in cash directly to the provider when it is performed, in Qatari Riyal (QAR). Prices are set by the provider and shown in the app before you confirm; the final amount may differ if you request additional services. Foglal does not collect any money from customers.

7. User conduct

You may not use the platform for any unlawful or abusive purpose or in a way that infringes the rights of others, including fake bookings or abuse of providers and their staff.

8. Provider obligations

Participating providers must:

• hold a valid commercial registration and any licences required by the competent authorities;
• give accurate information on services, prices, times and home-service areas, and honour confirmed bookings;
• comply with the laws of the State of Qatar, including health and safety requirements;
• bear full responsibility for the services they provide and for their staff, on their premises and in customers' homes.

We may suspend or remove any provider that breaches these obligations.

9. Intellectual property

All rights in the "Foglal" brand and the app's content belong to the platform operator.

10. Limitation of liability

Foglal is a technical intermediary and is not responsible for the quality or safety of the services provided or for any harm arising from them; that responsibility lies with the provider. We aim to keep the app available but do not guarantee it will be uninterrupted. The service is provided "as is" to the extent permitted by Qatari law.

11. Suspension and termination

You can delete your account from within the app at any time. We may suspend or terminate any account that breaches these Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of the State of Qatar, and the courts of the State of Qatar have jurisdiction over any dispute arising from them.

13. Language

These Terms are available in Arabic and English. If the two versions differ, the Arabic text prevails.

14. Changes and contact

We may update these Terms and post them on this page with the date above updated, and will notify you in the app of any material change. For any question: support@foglal.app