Cancellation Policy

Last updated: 29 October 2026

This policy sets out the rules for cancellations and no-shows on the Foglal app. Payment is currently made in cash directly to the provider when the service is performed, and Foglal collects no money, so there are no in-app payments to refund.

1. Free cancellation

You can cancel your booking free of charge, with no effect on your account, from within the app up to one hour before your appointment.

2. Late cancellations and no-shows

• Cancelling within the last hour before the appointment is a late cancellation.
• Not attending without cancelling is a no-show.
• For home service: if the service cannot be performed because the address is wrong or you are not present at the appointment time, it counts as a no-show.
• Each late cancellation or no-show adds a warning to your account.
• After three warnings we may suspend your account and block new bookings.

3. Appeals

If you believe a warning or suspension is wrong, email support@foglal.app with your booking reference (FGL-XXXXXXXX) and we will review it and reply.

4. Cancellation by the provider

If the provider cancels your booking, we notify you in the app and no warning is added to your account.

5. Cash payments

Because payment is made directly to the provider, any dispute about an amount paid or a request to refund it is settled directly with the provider. You can contact us and we will help you follow it up.

6. Contact

support@foglal.app